fantasiPrivacy Policy

This page describes what we collect when you use fantasi and how we keep that data protected. We collect personal information to verify your identity, process your payments through DANA, e-wallet, mobile banking, local payment, and bank transfers, and comply with anti-money-laundering regulations. We encrypt all sensitive data and store it on secure servers.

Our fantasi privacy practices follow the laws of the jurisdictions where we operate. Your data is never sold to marketing companies or used for purposes outside account management, payment processing, and regulatory compliance. We employ encryption, access controls, and regular security audits to protect your information.

If you have questions about how we handle your data or wish to request access to your information, contact our support team at any time. We respond to data requests within 30 days.

What data we collect on fantasi

We collect the following information when you create a fantasi account: your full legal name, email address, phone number, date of birth, and residential address. We also collect copies of your government-issued ID (KTP, passport, or driver's license) and a selfie holding your ID for identity verification. These documents are stored securely and used only for KYC (Know Your Customer) compliance.

When you make deposits or withdrawals on fantasi, we record transaction details including the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), date, and time. We do not store your full payment credentials—instead, we use secure payment tokens that expire after each transaction.

We also collect your betting and gaming history on fantasi. This includes every bet placed, the outcome, your account balance at the time of the bet, and the timestamp. We keep this history to settle disputes, detect fraud, and comply with gaming regulations in supported jurisdictions. Your IP address and device type are logged when you access fantasi to help us detect unauthorized account access.

How we use your data on fantasi

We use your personal data on fantasi for the following purposes: to verify your identity and comply with KYC regulations, to process your deposits and withdrawals, to detect and prevent fraud and money laundering, to settle disputes over bets or transactions, and to improve our platform and customer support.

We also use your data to comply with legal requests from competent authorities. If a court, regulator, or law-enforcement agency requests information about your account, we provide it if the request is valid and lawful. We may also use your data to investigate suspected violations of our terms, such as creating multiple accounts or attempting to exploit bonuses.

We do not use your data for marketing, advertising, or any purpose unrelated to operating fantasi. We do not sell, rent, or share your personal information with third parties except as required by law or to process your payments.

Third-party data processors on fantasi

We use third-party service providers to process payments on fantasi. These include payment processors that interface with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and Indonesian banks. We share only the minimum information needed to complete your transaction—your name, account number, and transaction amount. We do not share your full identity documents or betting history with payment processors.

Our fantasi servers may be hosted by cloud providers that operate globally. Your data may be stored in data centers outside Indonesia, but it remains encrypted and access-controlled at all times. We ensure all hosting partners comply with data protection standards equivalent to our own.

We may also share anonymized, aggregated data with analytics partners to understand platform usage and improve fantasi performance. This data cannot identify you personally. We never share betting patterns or financial information with third parties.

Your rights regarding data on fantasi

You have the right to request access to all personal data we hold about you on fantasi. To do so, contact our support team with your request. We provide a copy of your data within 30 days, free of charge. Your data includes your identity documents, contact information, transaction history, and account notes.

You have the right to request correction of inaccurate data. If any information on your fantasi account is wrong, contact us and we will update it. You have the right to request deletion of your account and associated data, subject to legal and regulatory retention requirements. We retain data for at least five years after account closure to comply with anti-money-laundering laws.

You may also request that we restrict how we use your data. For example, you can request that we do not use your data for analytics purposes. We honor such requests to the extent permitted by law. If you believe we have misused your data, contact our support team to lodge a complaint.

Security and data retention on fantasi

We encrypt all sensitive data on fantasi using industry-standard encryption (TLS 1.2 or higher). Your password is hashed and salted—we never store it in plain text. Payment data is tokenized—your card or e-wallet information is replaced with a secure token that cannot be used without the original transaction context.

We limit employee access to your data on fantasi. Only authorized team members with a legitimate business need can view your information. We conduct background checks on all employees with data access and enforce strict confidentiality agreements.

We retain your account data on fantasi for at least five years after account closure, as required by anti-money-laundering regulations. During this period, we maintain the same security standards as for active accounts. After the retention period expires, we securely delete your data by destroying storage media or using cryptographic erasure.

Cookies and tracking on fantasi

Our fantasi website and app use cookies and similar tracking technologies to maintain your session, remember your preferences, and detect fraud. Session cookies expire when you log out and are necessary for fantasi to function. Preference cookies store your language and theme settings. Fraud-detection cookies help us identify unauthorized access attempts.

We do not use tracking cookies for advertising or third-party profiling. You can disable non-essential cookies in your browser settings, but this may limit fantasi functionality. We do not track your activity across other websites.

Our fantasi mobile app may request access to your device's storage, camera, or location. These permissions are used only for identity verification (to take a selfie with your ID) or as required for app functionality. We never sell device data to advertisers or third parties.

International data transfers on fantasi

Our fantasi servers may be located outside Indonesia. When you use fantasi, your data may be transferred to and stored in other countries. We ensure all international transfers comply with data protection standards by using encryption and contractual safeguards. Your data remains subject to this privacy policy regardless of where it is stored.

We are not responsible for the privacy practices of other countries where our data centers operate. However, we require all hosting and service providers to maintain security standards equal to or exceeding our own.

Children and minors on fantasi

Our fantasi platform is not available to persons under the legal age to gamble in their jurisdiction. We do not knowingly collect data from minors. If we become aware that a minor has created a fantasi account, we will delete the account and any associated data immediately.

Parents or guardians who believe a minor has accessed fantasi should contact our support team with details. We will cooperate in removing the account and protecting the minor's privacy.

Contact us and policy updates on fantasi

If you have questions about our privacy practices on fantasi, wish to request access to your data, or want to lodge a complaint, contact our support team during business hours. We respond to privacy inquiries within 30 days. You can also visit our FAQ or Terms pages for additional information.

We may update this privacy policy from time to time. We will notify you of material changes by email or through your fantasi account. Continued use of fantasi after policy updates take effect constitutes acceptance of the new policy. This privacy policy was last updated on the date shown at the bottom of this page.

Our fantasi privacy practices are designed to protect your information while enabling us to operate transparently and comply with legal obligations in the jurisdictions where we operate. We take your privacy seriously and commit to using your data only as described in this policy.